frequently asked questions (FAQs)
About cork flooring FAQ
Question 18: Are cork floors new; or have they been around and I just haven’t heard about them?
Question 2: Why should I choose a floating floor? What are the benefits?
Question 3: Why should I choose cork-based flooring?
Cork flooring pros and cons FAQ
Question 20: Is the color of all cork flooring consistent?
Question 46: Does cork fade in sunlight?
Question 10: Why do I need to put a polyurethane finish on my floating floor?
Question 11: Will my pets damage the cork floors?
Question 12: Will cork flooring resist heavy furniture or high heels?
Question 36: Will my dogs damage a cork floor?
Question 9: Is natural cork flooring a healthier alternative to other floorings?
Question 21: Is there any formaldehyde in your products?
Question 23: What makes cork such a good insulator?
Question 15: Is cork underlay a good choice for soundproofing?
Question 48: How does cork flooring hold up with pets and their “accidents” on the floor? Their urine has ruined my carpets?
Question 13: Are cork floors affected by moisture and temperature changes?
Question 6: Will my floating floor sound hollow when I walk on it?
Question 7: Is cork a good solution for my busy family?
Question 5: How durable is cork?
Installation cork flooring FAQ
Question 24: Can I install cork flooring myself?
Question 38: What type of sub-floor do I need for a floating floor?
Question 39: Can I install a floating floor over top carpet like Berber?
Question 44: Why do I need to site-finish my factory-finished cork floor?
Question 45: Why do I have to use Loba Supra on my glue down cork floor?
Question 47: Why should I use cork underlay for cork floating floors?
Question 22: Does cork floating flooring require underlayment?
installation cork tiles FAQ
Question 27: Could I adhere cork glue-down tiles to particle board?
Question 40: What type of sub-floor do I need to install glue down cork tiles?
Question 41: Can I use OSB or chip board under a glue down cork floor?
Question 42: Can I use another form of adhesive with the glue down tiles?
Question 43: What happens if I use another type of glue?
Maintenance cork flooring FAQ
Question 16: Can I wax my floor?
Question 17: How to move heavy objects (fridge or stove) over your flooring?
Question 26: How do you clean a cork floor?
Question 31: Can this product be sanded?
Question 32: What can I do to make old cork floor “come to life”?
Question 33: How well does cork flooring hold up to vacuuming?
Where to install cork flooring FAQ
Question 4: Can cork flooring be installed in the kitchen and the bathroom?
Question 14: Can you install a cork floor over radiant heat?
Question 19: Can we install a cork floor in the basement?
Question 25: I want to install cork glue down tile in my basement – is it possible?
Question 28: Can I use Forna glue-down tile as wall tile?
Question 29: Would Forna cork tiles work well for shower walls?
Question 30: Is this cork glue down tile good for bathroom floors?
Question 34: Is cork glue-down good for staircase? How is it installed?
Question 35: Can cork tile be installed over sheet vinyl or linoleum tiles?
Question 37: Where can I install cork in my home?
Question 49: How to save shipping cost?
Question 50: How quickly can you ship my order?
Question 51: How does a residential delivery work?
Question 52: What are the shipping policies?
Question 53: What should I do if I receive the message “There are no shipping methods available …” when I check out?
Question 54: Do you ship cork flooring to Hawaii, Alaska?
Question 55: Can I order cork flooring form icorkfloor.com if I am living in United States?
Q 1: How come your prices are so much cheaper than your competitors’?
A: We are the direct distributor of Forna cork Flooring. By purchasing from us, you are cutting out the two or three sets of price increases when purchasing from a national retailer!
Q 2: Why should I choose a floating floor? What are the benefits?
A: Floating floors offer, for a moderate price increase for material costs, the benefit of ease of installation. If it is a DIY project or you are hiring professionals to install your cork floating floor, you will appreciate the benefits of an “easy to lay” floor. A handyman with a tape measurer, a saw and some spare time can lay their own floor and professionals will offer their “laminate floor” pricing which means you will save on the costs, per square foot, of installation.
A Few other points in favour of a floating cork floor:
I) Does not require underlayment (many people choose to use underlay)
II) Perfect for basements – can be laid over top of concrete
III) Can be laid directly over old flooring (hard flooring – carpets must be removed)
IV) Excellent over in-floor radiant heating
Q 3: Why should I choose cork-based flooring?
A: Cork floors are as durable; often times they are longer wearing than other flooring products. Cork is a natural product that is considered a rapidly renewable resource. Cork is hypo-allergenic; is resistant to mold, mildew and insects. Cork’s cellular structure is the perfect “insulator” – both acoustic and thermal.
Q 4: Can cork floating flooring be installed in the kitchen or the bathroom?
A: Kitchens – “Yes”; Bathrooms – “NO!” Kitchens are the obvious places for cork flooring, but many people don’t realize that floating cork floors do very well in the most used room in the house. A floating floor can not be made water-proof, but it can be made water-resistant! By applying two coats of water based polyurethane over your Forna Cork floating flooring, you can reduce the risk of water damages caused by every-day spills.
Bathrooms are a different kettle of fish. A glue down application is the only option for a bathroom. The reason is not the cork, but the High Density Fibreboard (HDF) that makes up the Uniclic system. The HDF is water resistant but it can never be made water proof. The HDF layer is prone to “puffing”, or water absorption, when faced with high humidity. Many bathrooms can have humidity levels of 85%-100% (depending on the person using the shower!). These levels are considered disastrous for HDF.
Q 5: How durable is cork?
A: Cork is an extremely durable product but like all surfaces it can be show wear. Cork flooring has been in use since the late 19th Century. The US Library of Congress installed cork flooring when it was being built. It opened its doors in 1897 – the cork flooring was and has remained beautiful and functional at this time!
Q 6: Will my floating floor sound hollow when I walk on it?
A: NO! Cork is an acoustic insulator; it will not sound hollow when you walk on it. You may wish to install cork underlay under your floating flooring to reduce the sound levels even more.
Q 7: Is cork a good solution for my busy family?
A: YES! For a busy family, we recommend some extra TLC for your floors. We recommend 2-3 additional coats of our polyurethane sealant after you have installed your floor. This will protect your floors and keep top surface scratches from penetrating to the cork layer below. Once complete, this extra treatment will ensure your floors stay beautiful for years to come.
Q 8: What’s the difference between your cork products and your competitors’ ?
A :Our finishing! All of our flooring products are finished with three layers of water based polyurethane varnish that is imported from Germany. This water based polyurethane provides a clear finish and does not produce an odour. You can refinish your floors any time you feel the need. Should your cork floor ever start to look its age, simply reapply our polyurethane varnish to re-establish your floor’s natural beauty. Water based polyurethanes have lower VOC contents and are now considered more durable than solvent based products. Simply put, water based polyurethane is the key to a durable flooring surface!
Q 9: Is cork flooring a healthier alternative to other flooring?
A: Yes. Natural cork flooring is a great alternative for allergy suffers since dust, mold, mildew and insects are unable to establish themselves as they do in carpet. Those of us who suffer from knee, back and/or joint pain, find the combination of our cork flooring coupled with our cork underlay a great alternative to standing on cold tile or linoleum.
Q 10: Why do I need to put a water based polyurethane finish on my floating floor?
A: You don’t have to but we recommend you apply 2 applications of our polyurethane to all our cork floors. This seals all seams, provides a waterproof coating and helps prevent scuffing or denting. It also extends the life of your cork floor. Should your floor become heavily scratched, you can always restore it through refinishing – simply add a coat of water based polyurethane and watch the original finish come back to like. The more coats you apply, over time, the tougher your floors will become.
Always use a water based polyurethane. If you use a solvent based product, you run the risk of ruining the finish on your floors – and this is not covered under our 25 year Residential warranty.
Q 11: Will my pets damage the cork floors?
A: Usually not. Most cork floors and cork tiles come finished in three coats of water based polyurethane. These floors are tough, but if you have a “leaky pet”, you will want to apply two coats of water based polyurethane after you install your floors. This seals the seams and prevents lingering odours from establishing themselves in between the planks.
Q 12: Can cork flooring resist heavy furniture or high heels?
A: Yes. And better than you might think. Cork has what is referred to as “cellular memory”. Just like “memory foam mattresses”, cork will spring back after being heavily compressed. In fact, it will regain 95% of its original form after being compressed down to 50% of its thickness. There is no other natural flooring product that can do that! But like all “high priced flooring options” we recommend you protect your floors by using furniture coasters under your semi-permanent furniture (sofa, stove, refrigerator, armoire, china cabinet, etc.) and self adhesive felt pads under your moveable furniture (chair legs, TV trays, etc).
As for stiletto heels, you can relax. These types of shoes rarely cause permanent damage. To cause a permanent indentation, a person would have to be several hundred pounds in weight and stand in one place for many, many hours…not something your floor is likely to experience!
Q 13: Are cork floors affected by moisture and temperature changes?
A: Yes. Just like wood, cork floors are subject to expansion and contraction due to climate. There is no need to panic. Only in the most extreme conditions (-30 Celsius or below or humidity levels consistently below 15%) will our flooring have issues with climate changes. Cork is very stable. It prefers a level of humidity between 35%-65%. Temperature is not necessarily an issue, it is the humidity levels that will cause the greatest changes. And when your floors are properly installed, there will be no noticeable expansion or contraction of the cork.
Q 14: Can you install a cork floor over radiant heat?
A:Yes. Forna Cork Floating Flooring and Cork Glue-Down Tiles are suitable for use with in-floor heating.
To Install Forna Cork Floating Flooring over a radiant heating system, certain precautions need to be taken to minimize the contraction and expansion. Prior to installation, the slab needs to be heated and maintained at desired room temperature for 48 to 72 hours with the flooring in the room to acclimatize. You will need to leave the radiant heat ON for 24 hours AFTER installation is complete.
When installing glue down cork tiles over radiant heating systems, the concern is not the cork but the glue. The adhesive you choose will be the limiting factor. Wakol’s D3540 Cork Adhesive is designed to withstand the temperatures associated with in-floor heating. There are very few water based contact cement products on the market that have this capability. If you choose to use another product, please contact the manufacturer directly to be sure the adhesive can be used in this situation. If you are still unsure, please contact us. We have been investigating “product options” for years. We would be happy to help you find the product that suites your needs.
Q 15: Is cork underlayment a good choice for soundproofing?
A: Absolutely! Our 6mm cork is widely used for sound reduction in buildings. It is an ecological, economical and effective way to meet building codes for sound control. Cork underlay can be used under tile, marble, laminate, cork and hardwood floors.
For rooms with high ceilings, cork flooring with cork underlay is a perfect choice to eliminate the echoing quality that cathedral ceilings create.
Q 16: Can I wax my floor?
A: NO! We know of at least one confirmed case (and rumours of several others) of our flooring being ruined by a home owner who waxed her floors. Sadly, this practice is not covered under our warranty.
Because we finish our products with 3 layers of high quality water-based polyurethane, there is no need to wax. If you feel you wish to pep up the look of your cork floor, use a hardwood floor cleaning product. This will deepen the look of your floors while adding a subtle sheen. For permanent face lift, simply another layer or two of a water-based polyurethane varnish and watch your original factory finish come back.
Q 17: How to move heavy objects (fridge or stove) over your flooring?
A: If possible, you should lift and place your object into its new location. If this is not an option for you, simply lay down a “drag surface“ such as a moving blanket or thick cardboard. You can then begin to drag the object into place. A simpler solution is using furniture coasters. They come with felt padding added to the bottom for just such work. Be aware that a large object can cause streaks of “high polished” area! We’ve heard back from a client who dragged his wine case back into place only to find the feet had caused a high polish to his floor…he now has two highly polished “race tracks” in his cork flooring. Over time, these will reduce in appearance and he will have discovered the practical side of “lifting” his furniture into place.
Q 18: Are cork floors new or have they been around and I just haven’t heard about them?
A: Cork floors have been used since the early 20th century. The Japanese and Europeans are particularly familiar with cork flooring. More recently cork floors have become very popular in North America and Australia and are now being sold around the world.
Q 19: Can we install a cork floor in the basement?
A: Yes…but!!! We recommend that you install a Forna floating floor in your basement. This can be done with a few minor precautions. Due to the risk of moisture migration from the concrete slab, a floating floor should be placed over a moisture barrier. This will provide you with trouble-free flooring.
A glue down installation is not recommended. This seems contrary to the whole reason of putting cork in a basement, but the fact of the matter is: the glue will not stick to cement pads that have high(er) levels of moisture! Water or latex based contact cement flooring adhesives all have the same limitations. They will fail if the water/moisture content in the slab is too high.
Do NOT: use solvent based adhesives to get around this problem! Our cork is produced using water based adhesives. Solvent based products will dissolve our cork tiles. This will leave you with a very large mess!
If you are a contractor who wishes to move forward with this application, please contact us prior to the installation! We had one installer who failed to do so and is now paying the consequences = owes his client a new cork floor!
Q 20: Is the color of all cork flooring consistent?
A: No. Just like Oak flooring (cork being in the Oak tree family) comes in many shades. You need to keep in mind that each cork tree sheds its cork-bark in its own unique way. Shade variations are an inherent and attractive. This is a standing characteristic of natural products – whether cork, wood, bamboo, slate, marble or granite; colour variations are to be expected.
Our manufacturer tries hard to produce consistent levels of stain or pattern but each panel is unique. Each panel of cork bark will accept our finishing process in a similar manner, but never as an exact match. For best overall color or shade appearance you will want to intermingle your flooring from several boxes at a time. Laying out your cork floor prior to installation will ensure you get the look that is right for you.
If you are engaging a professional to install your floors, and you are anxious about planks or panels being “perfect”, it is always a good idea to be present – at least for a part of the install – to ensure your contractor is paying enough attention to shuffling his planks or tiles.
Remember: These are your floors, not his/hers! The old saying, “A floor laid is a floor paid!” This idiom is remind us in the role, as home owners, we play when hiring contractors. Only you can make it right!
Q 21: Is there any formaldehyde in your products?
A: No. Our products meet the European E1 and E0 Formaldehyde Emission Standards for Green Flooring. The Formaldehyde Emission Standards is less than 0.5 mg/L. Our products have been tested at less than 0.1mg/L. In our manufacturing process we use German food-grade water-based polyurethane adhesive that is used to process wine corks. In fact, there is less formaldehyde in our product than there is in an apple or in a bottle of beer.
Q 22: Does cork floating flooring require underlayment?
A: Not necessarily. Forna cork flooring does not require underlayment. It only requires a vapour barrier in the form of a plastic sheeting.
Q 23: What makes cork such a good insulator?
A: Air. The cellular nature of cork means it is full of air. Air is a semi-conductor…or in our case, a semi-insulator. This allows it to insulate against temperature and sound. This makes for warmth underfoot and almost silent footfalls.
Q 24: Can I install my cork flooring myself?
A: Absolutely! If you have ever installed a laminate floor then you can install our floating floor system. Forna cork flooring comes with the UniClic locking system which makes for ease of installation.
Question 25: I want to install cork glue down tile in my basement?
A: Please DON’T! At least not glued directly to the cement pad! This type of installation is very complicated and has many hidden pitfalls…the most notable being the extra product/costs and time required to successfully install glue down tiles directly to a below-grade cement pad! Not to mention the chemicals and their health concerns required to do this. The best bet is to install a sub floor over top of your cement pad and then glue the cork to your new sub floor. This is then the equivalent to installing a floating floor…but much more expensive and time consuming!
Q 26: How do you clean a cork floor?
A: A floating floor is to be treated like a high-end laminate floor. You can use a slightly damp mop with a non-abrasive flooring cleaner. Stay away from the heavy duty cleaning products. They will dull your finish much faster. If you are unsure whether your product is considered “mild” vs. “heavy duty” you can simply add water to your product before using on your floors.
A glue down tile cork floor is considered “water proof”. With this floor you can use more water. Again, you should stay away from the stronger concentrations of product. You are cleaning “plastic” not cork! The polyurethane (a fancy name for plastic) is the product you are cleaning and not wood product.
Q 27: Can I adhere cork glue-down tiles to particle board?
A: No – not if you are using the Wakol D3540 Cork Adhesive. The Wakol is an amazing product, but it does have it’s limitations. One of it’s limitations: it can not be used over top of a product that is made up of “bonded particles” , which is what “Particle Board” is made of. This also rules out OSB board (what many people refer to as “chip board”. Again, it is the solvent adhesives used in these types of products that will cause Wakol’s water based adhesive to fail…this means your floors will begin to peel off the board within a very short period of time.
This type of limitation is common with many water based adhesives. Water based products do NOT like solvent based products! A good rule of thumb: “Like chemical to like chemical!”
Q 28: Can I use Forna glue-down tile as wall tile?
A: You can use any Forna glue-down tiles as wall tile, but you cannot use cork wall tile as floor tiles.
When installing cork tiles to a wall remember that you must start with a “fresh slate”! Water based adhesives do not work well when applied to walls that have been previously treated with paint. Apply a layer or two of Universal Paint Primer to your walls before you start gluing your tiles.
Question 29: Would Forna cork tiles work well for shower walls?
A: No, we do not recommend the Forna Cork tiles for shower walls. Professionals with dozens of years of experience have been able to make this work (in their own homes) but the vast majority of installers (professionals or DIY creatures) do not have the knowledge nor the skill sets to make this work. We would consider such a project as “Improper Installation” and it would not be covered by our warranty.
Q 30: Is this cork glue down tile good for bathroom floors?
A: YES!! It is the ONLY cork product we would recommend for a bathroom installation. The flooring can be installed in a climate controlled basement over dry concrete. However, installation on concrete surfaces, below grade is a tricky number! Cement board has been known to prevent the moisture in the cement pad from affecting the adhesive. Please consult a “tile setter” for tips on how to install a water proof floor in a bathroom. They have the knowledge and the skill set to help in this type of installation! General contractors are not very fond of “contact cement” installations due to the time and effort needed to produce a proper install.
Q 31: Can this product be sanded?
Q 32: What can I do to make old cork floor “come to life”?
A: Reapply the finish! Many people have been told, by other dealers, that their cork floor will never need “refinishing”. Sadly, these people are now looking to replace their worn out cork floors well before they needed to. A cork floor is still a floor. It requires basic cleaning and routine maintenance. Most often, our cork floors requires a coat of polyurethane every 3-7 years. It is up to the personal style of the owner. If you need high gloss, perfect floors you will most likely want to refinish your floors every two years – whether they need it or not. Other owners are a bit more relaxed and are happy to enjoy their floors for much longer before feeling the urge to recoat their floors.
Q 33: How well does cork flooring hold up to vacuuming?
A: Very nicely. So long as your vacuum has a setting for “hard flooring” you are good to go!
Q 34: Is cork glue down recommend for stairs?
A: It is, but it is much easier to install the floating flooring on stairs that it is a glue down tile! You would use industrial glue to adhere the plank to the tread. Youtube has many videos showing how to install laminate flooring over stairs!
Q 35: Can cork glue down tiles be installed over sheet vinyl or linoleum tiles?
A: NO! In this case we recommend installing our floating flooring over top of an old floor. If you are set on installing cork glue down tiles you will need to follow one of these options I) Apply a new sub-floor directlyover top of your old floor, then glue the tiles to the new sub floor II) In the case of ceramic/stone tiles – use self levelling cement compound to produce a new sub floor III) Remove the existing flooring, grind down/off any old product like glue or adhesive – vacuum up the dust, clean the surface with water/mild cleaning agent, allow to dry and then begin the glue down application
It may be easier, and cheaper, to install a cork floating floor over top of your old flooring.
Do you have other questions that were not answered here? Feel free to contact us via email or phone and we will be happy to answer any questions you may have!
Q 36: Will my dogs damage a cork floor?
A: Dogs have the potential to damage the finish of any wood floor – cork included. Most damage to any wood floor is to the finish. It is rare for dogs to cause damage to the cork itself. The main culprits are medium sized, high energy dogs. There are three main factors in determining the chances of damage: the dogs’ weight, Length of the claws, Amount of damage causing activity – such as jumping, spinning, running, digging, etc. The best thing you can do for your floor’s finish is to trim their claws every 7-10 days (3-4 trims per month).
Q 37: Where can I install cork in my home?
A: Cork can be installed anywhere in a home or office! And we mean ANYWHERE! A few simple rules will help you decide on which application is appropriate (floating flooring vs. glue down): Bathrooms and Laundry areas = Glue down application(!) Basements = Floating floor application(!) Kitchens = either application works in the most used room of the house Bedrooms/living rooms/hallways = either application will suffice. Walls and ceilings = glue down application (wall tiles or glue down floor tiles) Backsplashes = glue down flooring tiles Stairs = floating flooring preferred; glue down tiles are possible but difficult
Q 38: What type of sub-floor do I need for a floating floor?
A: Forna floors require the sub floor to be tightly fastened, hard, flat and sound. They can be laid directly over top old flooring if all four conditions are met.
Q 39: Can I install a floating floor over top carpet like Berber?
A: No. Carpet and carpet underlay are not considered “hard, flat and sound”. The carpet must be removed, the sub-floor inspected and repaired before any rigid flooring can be installed.
Q 40: What type of sub-floor do I need to install glue down cork tiles?
A: The acceptable substrates are as follows: Smooth-side-up plywood (must be sub-floor grade) that is ¾ of an inch thick. Cement: must be above or at grade – NEVER below ground(!); moisture testing must occur before any floor covering is installed; consult a local cement slab expert about testing methods Cementitious materials: cement backer board, Portland based patching or self levelling compounds Luan board: only as a last resort and only when properly fastened to the floor – luan board is known for its unstable characteristics that may cause imperfections in your floor’s finish over time; the manufacturer takes no responsibility for imperfections in the floor when luan board is used.
Q 41: Can I use OSB or chip board under a glue down Forna Cork Flooring?
A: No. Not as a surface that will come in contact with the Wakol D
3540 Cork Adhesive. OSB and chip board are finished/made up of wax or solvent based adhesives. These materials will prevent the Wakol D3540 from adhering to the sub-floor and the floor will begin to lift within hours.
Q 42: Can I use another form of adhesive with the glue down tiles?
A: No. The Wakol D3540 Cork adhesive is a water based contact cement flooring adhesive. Forna cork tiles have been designed to work with the D3540. There are no other known options for the United States, at this time. Canadians can contact Cancork Floor Inc. to investigate other sources for water based contact cement adhesives available in Canada.
Q 43: What happens if I use another type of glue?
A: You loose your warranty. Floor failure is your most likely outcome Several people, mostly professionals, have attempted to use solvent based adhesives – much to their disappointment. Solvent adhesives will eat through Forna cork tiles; producing something in the way of “Cork Oatmeal”. This occurs within hours of the application.
Q 44: Why do I need to site-finish my factory-finished Forna Cork Flooring?
A: A glue down cork floor requires 2-3 coats of water based polyurethane to produce a water proof floor. The water based polyurethane is required for another reason: tile shrinkage. Cork floors (glue down and floating flooring) have the potential to shrink over time. An unsealed glue down floor will begin to show its seams inside of the first 3-5 years. After 8-9 years without a finish, a glue down cork floor will begin to fail. Dirt and water will have infiltrated to the sub floor and the adhesive will be compromised.
A floating cork floor has some of the same issues, but the evidence of seams is reduced because of their construction. A floating floor requires refreshing (a coat of water based polyurethane) every 3-7 years depending on use and personal tastes.
Q 45: Why do I have to use Loba Supra on my glue down Forna Cork Flooring?
A: Germany’s Loba Supra WS 2K floor finish is one of the few finishes that can compliment the elasticity of cork. The glue down tiles are extremely flexible which means they require a finish that will move and flex in the same manner as cork. Forna has investigated several finishes over the years. We have tried other formulations – without much success.
Other floor finishes, aside from one or two others (contact iCork Floor or Cancork Floor for recommendations) have proven disastrous to the Forna finish. Most finishes simply peel off, like a sunburn. Several products from Bona have caused chemical reactions which include bubbling and peeling of both finishes – resulting in the cork being exposed and the failure of the adhesive in the cork itself and thus causing the cork to crumble and spontaneously break free.
Q 46: Does cork fade in sunlight?
A: Yes. Just like it’s cousin, the oak, cork oak bark fades when exposed to UV light. Direct sunlight produces the most dramatic changes whereas indirect sunlight will also have an effect. Forna natural cork floors show the greatest changes. Coloured, or stained cork, is more likely to retain it’s colour for a much longer frame of time. An amazing bonus when purchasing any cork with a white finish is it becomes BRIGHTER! The white does not yellow, it whitens! A lovely change, to be sure.
In North America, we are used to seeing wood flooring darken. This is not the wood, it is the finish. Solvent based finishes (also known as “oil based”) cause the ambering we are so familiar with. In fact, the wood underneath lightens just as it should, but the darkening of the solvent finish hides this fading. Only after yourini strip you beautiful, amber oak floors do you realize you are left with wood that is so blond it could be classified as “white”.
Q 47: Why should I use cork underlay for cork floating floors?
A: All cork floating floors incorporate some form of cork underlay in their planks. This is to add to the benefits of cork as a thermal insulator as well as an acoustic barrier. Many people believe cork underlay is not required when laying a cork floating floor. And technically it isn’t “required” to keep your warranty.
Cork underlay is used for it’s acoustic properties in multifamily housing units (condos and apartments) and it’s thermal ratings in extreme climates (northern Canada or the southern US).
A child’s play area in Seattle would use the 6mm cork underlay for sound reduction and yet a basement in Thunder Bay requires the 6mm to keep the room, and thus the rest of the house, several degrees warmer. Same product with multiple uses.
Q 48: How does cork flooring hold up with pets and their “accidents” on the floor? Their urine has ruined my carpets?
A: Cork flooring may be a good choice. If pet accidents are a concern for you, we suggest you seal the joints of your cork floor with our water-based polyurethane varnish. Any extra work you do to seal against moisture will work to protect against “accidents” – of any kind.
A: Shipping the product to a terminal is the best way for us to help you keep your costs down.
If you have a large vehicle, you can save around $70-$120 dollars by picking up your order at a shipping company terminal in your area. Please advise us if you would prefer a terminal pickup and we can provide you with the terminal address.
The shipping companies we use include:FedEx Freight, YRC, CSA, More information about each company including terminal locations can be found by clicking each company`s name. Free Shipping or discounted offers will be at Icork’s Terminal location choice and should be confirmed by our office.
All orders placed Monday-Friday before 11am (Pacific Time) ship the same day. After that time we will ship your order the next day. Friday orders placed after 11am (Pacific Time) or orders placed over the weekend ship out on Monday.
You will receive your order’s tracking information from us within 1 business day. You can expect to receive your flooring within 3-7 business days (East Coast shipments may take longer than 7 days). You will receive a call from the shipping company the day prior to arrange for delivery. Our cork flooring products are shipped from the west coast of Kent WA, USA. If there is a back-order of stock in a certain colour/finish, we will let you know prior to arranging for payment.
For all other orders, we have negotiated heavily to bring you the best discounts and will pass the savings on to you. Please email or call 1-888-988-cork (2675) for your shipping estimate!
A residential delivery is considered complete once the product is delivered to the driveway. For this type of delivery, flooring products require a delivery vehicle with a lift-gate. The pallets should be lowered off the truck and into your driveway with a pallet-jack. The carrier may require you to unload the vehicle yourself. Large orders of flooring product are heavy and require proper equipment to accept the goods upon delivery. Please check weight of your goods before they are delivered to you. You will find the weights of the carton(s) or pallet(s) under “Products”.
Delivery is Monday to Friday, between 9am and 5pm local time. The carrier will call you in advance to arrange a delivery time
Please note: You should inspect your shipment before signing the delivery waver. Most shipments made by common carrier require a signature to complete the delivery. Should you find any damages to the packaging, TAKE PHOTOGRAPHS and have the driver write down the extent of damage on the BILL OF LADING before you sign it. The carrier is responsible for the state of the goods delivered to you. If you find that your goods have been damaged during transport, call iCork Floor (1-888-988-2675) IMMEDIATELY to handle the situation for you. We are required to report any/all transport damages inside of 48 – 72 hours! If you fail to report your damages inside this time frame, we can not move forward on your behalf.
- Please remove the “X” from the “Ship to a different address”.
- Please only put 5 digits without the zip code extension (do not put 9 digits).
If it still won’t work, then please send email to email@example.com asking for your 5 free samples to be mailed to you. Please include your entire name and shipping details + the samples you have chosen.
We have not added the zip codes for some of the more remote areas of the Maritimes…simply because we will hand-calculated shipping quote. The website generates generic numbers which are inaccurate sometime.
Yes. We ship our products to Hawaii and Alaska. We use Lynden International to ship our products to Hawaii, Alaska.
You can get quote by email.
Honolulu – HNL
3260 Ualena Street
Honolulu, HI 96819
Anchorage – ANC
6441 South Airpark Pl.
Anchorage, AK 99502-1809