How to save on shipping cost?
Shipping the product to a terminal is the best way for us to help you keep your costs down.
If you have a large vehicle, you can save around $70-$120 dollars by picking up your order at a shipping company terminal in your area. Please advise us if you would prefer a terminal pickup and we can provide you with the terminal address.
The shipping companies we use include:FedEx Freight, YRC, CSA, More information about each company including terminal locations can be found by clicking each company`s name. Free Shipping or discounted offers will be at Icork’s Terminal location choice and should be confirmed by our office.
How quickly can you ship my order?
All orders placed Monday-Friday before 11am (Pacific Time) ship the same day. After that time we will ship your order the next day. Friday orders placed after 11am (Pacific Time) or orders placed over the weekend ship out on Monday.
You will receive your order’s tracking information from us within 1 business day. You can expect to receive your flooring within 3-7 business days (East Coast shipments may take longer than 7 days). You will receive a call from the shipping company the day prior to arrange for delivery. Our cork flooring products are shipped from the west coast from our Vancouver, British Columbia Canada warehouse. If there is a back-order of stock in a certain colour/finish, we will let you know prior to arranging for payment.
For all other orders, we have negotiated heavily to bring you the best discounts and will pass the savings on to you. Please email or call 1-888-988-cork (2675) for your shipping estimate!
How does a residential delivery work?
A residential delivery is considered complete once the product is delivered to the driveway. For this type of delivery, flooring products require a delivery vehicle with a lift-gate. The pallets should be lowered off the truck and into your driveway with a pallet-jack. The carrier may require you to unload the vehicle yourself. Large orders of flooring product are heavy and require proper equipment to accept the goods upon delivery. Please check weight of your goods before they are delivered to you. You will find the weights of the carton(s) or pallet(s) under “Products”.
What are the shipping policies?
Delivery is Monday to Friday, between 9am and 5pm local time. The carrier will call you in advance to arrange a delivery time
Please note: You should inspect your shipment before signing the delivery waver. Most shipments made by common carrier require a signature to complete the delivery. Should you find any damages to the packaging, TAKE PHOTOGRAPHS and have the driver write down the extent of damage on the BILL OF LADING before you sign it. The carrier is responsible for the state of the goods delivered to you. If you find that your goods have been damaged during transport, call iCork Floor (1-888-988-2675) IMMEDIATELY to handle the situation for you. We are required to report any/all transport damages inside of 48 – 72 hours! If you fail to report your damages inside this time frame, we can not move forward on your behalf.
What should I do if I receive the message “There are no shipping methods available …” when I check out?
- Please remove the “X” from the “Ship to a different address”.
- Please only put 5 digits without the zip code extension (do not put 9 digits).
If it still won’t work, then please send email to [email protected] asking for your 5 free samples to be mailed to you. Please include your entire name and shipping details + the samples you have chosen.
We have not added the zip codes for some of the more remote areas of the Maritimes…simply because we will hand-calculated shipping quote. The website generates generic numbers which are inaccurate sometime.
Do you ship cork flooring to Hawaii, Alaska?
Yes. We ship our products to Hawaii and Alaska. We use Lynden International to ship our products to Hawaii, Alaska.
You can get quote by email.
Honolulu – HNL
3260 Ualena Street
Honolulu, HI 96819
Anchorage – ANC
6441 South Airpark Pl.
Anchorage, AK 99502-1809