Shipping FAQs

How can I reduce delivery cost?

Freight-terminal pickup can cost less than residential delivery. You will need a suitable vehicle and enough help to load and transport the order safely. Contact us before ordering if you want to compare delivery options.

When will my order ship?

Most in-stock orders leave the warehouse within two business days. We will send tracking information when the shipment is ready. Transit time depends on the destination, order size, and carrier schedule.

How does residential delivery work?

Residential freight delivery is curbside or driveway delivery. A lift-gate lowers the pallet from the truck, and a pallet jack places it at the accessible delivery point. Inside delivery is not included, so arrange help to move the cartons indoors.

What should I check at delivery?

Before signing the carrier’s waybill, count the cartons and inspect the pallet and packaging. Record any damage, shortage, or overage on the waybill. Notes on the signed waybill are required when we file a freight claim on your behalf.

Why does checkout say no shipping methods are available?

Confirm that the city, state, and five-digit ZIP code are entered correctly.
Remove the ZIP+4 extension.
If you are not using a separate shipping address, clear the “Ship to a different address” option.

If checkout still cannot return a rate, email [email protected] with your delivery ZIP code and the products and quantities you want.