Returns Exchanges Policy
WARNING: Shipping water based products during winter months is less than ideal. We do our best to keep product from freezing during transport. Liquids CANNOT be drop-shipped during winter/cold months. It is the client’s responsibility to bring all liquids in side at the time of delivery and inspect the liquids at time of delivery (open the carton to ensure the product is still in liquid form). Should product arrive “frozen” (in a solid state – not liquid) or damaged, iCork Floor must be notified within 48 hours of delivery. Failure to inform iCork Floor inside of 48 hours of damaged/frozen product negates the client’s ability to file a claim for replacement product with iCork Floor, Cancork Floor or Forna.
***Liquids such as Adhesive and Polyurethane are NON-REFUNDABLE PURCHASES. NO credit will be given for liquids returned to us.
Returns or exchanges are not permitted on opened boxes, close-outs, final sales, special orders, clearance items. To be eligible for a return or exchange, the product must be in its original condition and have been properly stored. Installed product is considered accepted by purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of purchaser.
Exchanges are permitted within 30 days of receipt of the product without a restocking fee. Defective product may be exchanged, prior to installation, within 90 days of receipt.
Requests for returns must be made within 30 days of receipt of the product. Flooring/Wall tiles must be returned to the warehouse it was shipped from to you.
Cancork Floor, LLC
#185-1991 Savage Rd
Richmond, BC V6V 0A4
ALL approved returns are subject to a 20% restocking fee and require an RA# only obtained by calling 253-872-5503. Special orders are not returnable unless the product is defective.
Planks and tiles are not returnable if you did not receive a sample before you ordered.