3D Cork Wall Decorative Panels Limited Warranty
Five-Year Limited Warranty
Forna (referred to here as “the manufacturer”) guarantees that the Cork Wall Panels, at the time of sale, are free from material and manufacturing defects, adhering to Forna’s strict quality standards.
Warranty Conditions: The Cork Wall Panels should not be exposed to heat fluctuations, humidity, moisture, or extreme dryness, including water saturation or any environmental changes affecting moisture levels. This warranty does not cover damage from impact, normal wear and tear, dimples, gouges, scratches, or surface damage due to inadequate protection and maintenance. Damages incurred during shipping fall under the responsibility of the shipping company and are not covered by this warranty.
Exclusions: This warranty does not apply to issues arising from:
- Incorrect storage, handling, or installation of the panels, including the preparation and installation of the substructure.
- Misuse, negligence, exposure to harmful chemicals or abrasives, sun damage, color fading, or excessive point loads without proper protection.
- Stains and finishes.
- Moisture issues at the installation site.
- Structural or substructural movements where the panels are installed.
- Natural disasters or other uncontrollable events.
- Installation of panels with visible defects. Panels deemed unacceptable should be set aside and not installed. All panels must be inspected for quality before installation.
Notice Requirement: Should any defects arise, the product owner must notify Forna in writing within 10 days of discovering the issue, providing detailed information about the problem, installation date, and installer’s contact details. The owner must allow Forna reasonable time to inspect the panel before any repair attempts are made.
Remedy: Forna may choose to replace the defective product or refund the purchase price. This warranty covers only the material and not the cost of installation or removal.
Limitations: This warranty represents the sole and exclusive warranty provided by Forna for the Cork Wall Panels, overriding any previous representations, whether written or oral. All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this express warranty.
Exclusion of Damages: Forna is not liable for incidental, special, indirect, or consequential damages, whether from delivery delays, non-delivery, product misuse, or inability to use the product, or defects in the product.