Ships USA-wide
Shipping & delivery
Dispatch, tracking, delivery options and arrival checks.
Most in-stock orders leave within two business days.
We send tracking when your shipment is ready.
Freight reaches the curbside or an accessible driveway.
From checkout to your door
Dispatch and transit are separate. Transit time depends on the destination, order size and carrier schedule; see typical delivery times below.
- Check your detailsConfirm your delivery address and phone number before the order leaves. An in-transit shipment may not be redirectable.
- Watch for trackingYour shipping confirmation includes tracking when the carrier has the shipment.
- Plan for deliveryArrange help to bring flooring or wall-tile cartons indoors. Inside delivery is not included.
Typical delivery times
Most orders arrive 3 to 10 business days after you order, depending on your region and order size.
| Region | Boxed, by courier | Pallet, by freight |
|---|---|---|
| West (WA, OR, CA, NV, AZ, ID, UT) | 2 to 6 | 3 to 10 |
| Mountain (MT, WY, CO, NM) | 3 to 9 | 5 to 9 |
| Midwest | 2 to 9 | 5 to 12 |
| South | 3 to 8 | 5 to 11 |
| Northeast | 3 to 9 | 7 to 15 |
From our tracked deliveries, November 2025 to November 2026. About 7 in 10 orders arrived within these ranges and about 2 in 10 took longer. We give a range only where we have at least 20 tracked deliveries. Alaska and Hawaii: too few tracked deliveries to quote a range; ask us for a current estimate. Your checkout shows the estimate for your address.
Free delivery: the exact rule
- Free delivery on most orders over $2,000 through December 1.
- The amount counts products before tax and coupons; samples do not count. Freight-terminal pickup and commercial or dock delivery are not free.
- Free delivery is curbside home delivery in the contiguous United States. Alaska, Hawaii and some remote addresses are priced separately: Puerto Rico, US territories, APO/FPO addresses and a few remote and island ZIP codes (for example Martha’s Vineyard, Nantucket, the San Juan Islands and Vashon Island).
- On a small number of orders, where freight is unusually costly for the order size, a delivery charge still applies.
- Enter your ZIP code in the cart to see your delivered price before you pay.
- If you return items from an order that shipped free and what you keep falls below the threshold, the delivery cost we actually paid is deducted from your refund. Otherwise nothing is deducted for delivery.
Choose the delivery that fits
Delivery, pickup and local notes by area:
- Buying online: samples, delivery and pickup across the US
- Seattle, Portland and the Pacific Northwest
- California: Bay Area, Los Angeles and San Diego
- New York, New England and the Mid-Atlantic
- Chicago, Minneapolis and the Midwest
- Denver, Salt Lake City, Phoenix and the Mountain West
- Texas, Florida and the South
Home delivery
A lift-gate lowers the pallet and a pallet jack moves it to the accessible curbside or driveway. Plan the final move indoors yourself.
Freight-terminal pickup
Pickup can cost less than residential delivery. You need a suitable vehicle and enough help to load and move the order safely.
Before you sign for delivery
- Count cartons against the waybill.
- Inspect the pallet and packaging; photograph damage.
- Write any damage, shortage or overage on the waybill before signing, then contact us.
Other shipping questions
How long will my order take to arrive?
Most in-stock orders leave within two business days. Most orders arrive 3 to 10 business days after you order, depending on your region and order size. See typical delivery times by region, and ask us for a current estimate before booking an installer.
Do you ship to Alaska and Hawaii?
Yes. Freight options vary by destination and order size. Request a quote before ordering.
Checkout shows no shipping methods. What should I do?
Check your city, state and five-digit ZIP code, remove a ZIP+4 extension, and clear “Ship to a different address” if it is unused. If no rate appears, contact us with your ZIP code, products and quantities.
What if an item is backordered or delayed?
Only in-stock items have a checkout delivery date. Contact us for the current backorder estimate before scheduling installation. For a shipment already on its way, use the tracking link or contact us with your order number.
What do samples cost to order and ship?
Small samples are free. Large Samples are $20 each. Samples ship by FedEx Express, with the charge shown at checkout. Small samples ship free when they are in the same order as more than $500 of products. If you paid for sample shipping, we create a one-time credit for that amount, usable within 30 days on a product order of $200 or more and not combinable with other coupons.
Can I change my delivery address?
Contact us as soon as possible. Goods already in transit may not be redirectable.
Flooring
Wall & Ceiling Tiles
Cork Underlayment
Supplies & Guides